Infosys Launches New Product ‘SpeedSolve’ for Call Centers

India’s IT bellwether Infosys has launched a comprehensive next generation product—SpeedSolve—to redefine customer service by making communication faster and more efficient for call centers and related operations.

SpeedSolve, launched with AT&T, "leverages state-of-the-art technologies for messaging, multimedia, reporting and smart device integration to facilitate real-time collaboration between customer service representatives and subject matter experts", Infosys said in a statement.

The enhanced communication platform would help resolve queries faster and more accurately by minimizing call transfers - all leading to better customer experience, higher agent productivity and increased cost savings, it said.